Forms & Disclosures
As we continue to monitor the Coronavirus (COVID-19) situation and based on recent updates by the Centers for Disease Control (www.cdc.com) and the American Veterinary Medical Association (www.avma.org) we are providing updates about our services during this time in connection to their recommendations.
The AVMA updated their report entitled “SARS-CoV-2 in animals” on June 11, 2020 and the CDC updated their report entitled “COVID-19 and Animals” on June 22, 2020 and saying:
“Until we know more about how this virus affects animals, CDC encourages pet owners to treat pets as you would other human family members to protect them from possible infection. This means limiting contact between your pets and people outside your household as much as possible and avoiding places where large numbers of people gather.
Some areas are allowing groomers and boarding facilities such as dog daycares to open. If you must take your pet to a groomer or boarding facility, follow any protocols put into place at the facility, such as wearing a cloth face covering and maintaining at least 6 feet of space between yourself and others, if possible.
Limit pet items brought from home to the groomer or boarding facility and disinfect any objects that are taken into a facility and returned home (such as leashes, bowls, and toys). Use an EPA-registered disinfectant to clean items and rinse thoroughly with clean water afterwards. Do not wipe or bathe your pet with chemical disinfectants, alcohol, hydrogen peroxide, or any other products not approved for animal use.
Do not put face coverings on pets, and do not take a sick pet to a groomer or boarding facility. Signs of sickness in animals may include Fever, Coughing, Difficulty breathing or shortness of breath, Lethargy, Sneezing, Nasal/ocular discharge, Vomiting or Diarrhea.
If you think your pet is sick, call your veterinarian. Some veterinarians may offer telemedicine consultations or other plans for seeing sick pets. Your veterinarian can evaluate your pet and determine the next steps for your pet’s treatment and care.
The source reports can be found here:
For the safety of our clients, their pets, and our team members, Puppy’s Paradise reaffirms our commitment of following official pandemic guidelines as follows:
• Services require scheduled appointments.
• We follow the 6 ft distancing guidelines for our lobby areas. Please help us by waiting outside if you see more than 2 people in our lobby.
• Our entire staff wear masks, and while not required, we encourage everyone to wear a mask while in the lobby.
• Please remove your dog's leash and collar after we slip on our kennel leads. Take the leash and collar home with you.
• We will notify you by text or call when your pets are ready for pick up. Please pick up quickly after notice.
• If you have a dry cough, fever, or any symptoms of COVID, please stay home and reschedule your appointment if it lands within 14 days of symptoms.
Our number one objective is to do what the Federal Government, the CDC, state, county and local governments suggest in order to minimize virus exposure. In all cases, we trust that our customers are doing their part to minimize their exposure outside of our facilities as well. Working together we can contribute to stopping the spread of the virus.
Every day, as part of our regular operations, our grooming salons are cleaned and sanitized. Our bathing tubs and drying tables, crates and grooming tables are sanitized daily. We clean up biologicals (pee and poop) immediately as they happen with Veterinary cleaning products that kill germs. We vacuum dog hair, dust and dander every few minutes. At end of day, we again sanitize all of our equipment, floors, and walls. We also change our HVAC filters regularly to ensure your dogs and our team members are breathing clean, healthy air.
Additionally, we check with our team members at the start of every shift to ensure that anyone who is not feeling well for any reason whatsoever stays home. If they feel any of the COVID symptoms, we ask they they self-quarantine for 10 days and get tested asap. Everyone at Puppy’s Paradise is healthy and virus free. Our team is ready, willing and able to continue providing your pets with exceptional grooming and bathing services.
Current Vaccinations/Veterinarian Information: Proof of Vaccination or current Titer testing as well as current Veterinarian information must be provided before grooming will occur. Special circumstances will be taken into consideration.
Aggressive or Dangerous Pets: Owners MUST inform Puppy’s Paradise if your pet bites, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Puppy’s Paradise reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process and charge a Handling Fee in addition to the regular grooming charge.
Health or Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. In the best interest of your pet, this Agreement gives Puppy’s Paradise permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by staff. We will do our best to contact you first, then take your pet to your authorized Veterinarian or to our Emergency Veterinarian. All expenses for Veterinary care are the responsibility of the pet’s owner.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pets coat only grow tighter, and can strangle the pet's skin, or eventually tear it open. Puppy’s Paradise does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming and bath appointments. There is an extra charge for De-matting. **We will attempt to call you in the event that your pet must be shaved down due to matting if not otherwise agreed upon or if De-matting Charges will be greater than $10. If we are unable to reach you, we will do what we deem safest for your pet’s health and well-being.**
Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. If you arrive to pick up your pet and it is still being groomed, please do NOT talk to it or allow it to see you. Sit quietly, or step outside for a few moments. Every effort will be made to ensure your pet is groomed as safely as possible; however, some pets may have reactions to grooming products or procedures such as shaving, ear plucking, etc.
Parasites: If fleas or ticks are found on your pet during the grooming process, your pet will be treated with a Flea and Tick shampoo to kill the parasites and you will be charged an additional fee. Ticks found will be removed for an additional charge. If ticks are found, we strongly suggest you have your pet tested for Lyme disease. Please note that parasites are a health hazard to your pet as well as to humans.
No-Shows & Cancellations: No Shows and last minute cancellations are subject to a $20.00 FEE PER PET which will be added to your next ticket. Pre-Payment for same will be required before another appointment is booked. We understand there may be emergency situations and will work with you, but not on a continued basis. Please be respectful of our time as we are a by appointment business, and another client could have taken your appointment if we had known. Note: Clients 15 minutes late risk losing their appointment without notice.
Late Pickups: We do enjoy your pets and having them here. However we are not a boarding facility and have limited space and holding your pet for a prolonged period prohibits us from having the space for the pups who are still having services rendered. If you are an hour later than notification of your pet being ready you will be charged a daily boarding fee of $25.
Hold Harmless Agreement: By signing this contract you (or your Agent) agree to hold Puppy’s Paradise its owners, operators, employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Puppy’s Paradise. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed. I have read and agree to the policies of Puppy’s Paradise.
First Time Visit
Please arrive at your scheduled time. We have a specific amount of time and space in our salons, so we schedule accordingly. It is an essential part of how our business operates because timing is very important. We need to be able to plan our day and ensure that everyone gets finished in a timely manner.
We always call or text every appointment the day before with an appointment reminder (please confirm that we have the correct number on file). If you are going to miss your appointment for any reason, please contact us ASAP. We request at least a 24-hour notice for all cancellations or reschedules to allow us time to fill the space with a customer from our waiting list.
We will hold grooming appointments for 15 minutes past the scheduled drop off time. Appointments later than 15 minutes may be released without further notice on demand. If we have to release your appointment, if there is availability, we will be happy to groom your pet.
If you have a very “high energy” pup, a long walk before you come in makes the process better for everyone, but most importantly your dog.
If your dog has had ANY medical issues in the past, please let us know. Knowledge of things like arthritis, ACL repairs, seizures, skin issues, moles, etc., help us take the best care of your pup and keep an eye out for any symptoms. Of course, we will alert you if we find anything you need to keep an eye out for such as ear infections, suspicious bumps/growths, etc. However, we are NOT vets, so we will just let you know that it’s something you need to keep an eye on or talk to your vet about.
If your dog has any behavioral issues, please let us know about these as well (doesn’t like other dogs, doesn’t like their feet touched, etc.) Do NOT be embarrassed. We all have our “issues”! We do not let the dogs interact with each other, again for safety reasons.
All dogs must be current on Rabies, Distemper/Parvo, Bordetella and the H3N2 (or bivalent) influenza vaccines. All dogs must be current on flea, tick and heartworm treatment. We HAVE to have your current vaccination records on file. Unfortunately, we can't take just a rabies tag - we need the actual expiration date. We are happy to call & verify the expiration date with your vet, or you can bring in your paperwork. We need it for the safety of our groomers, our shop people, & the other dogs.
Please make sure that we have at least TWO phone numbers on file for you. A direct number for you and a backup number in case of emergency. This number can be anyone that knows you and your dog and knows how to reach you.