Grooming Release Form
Current Vaccinations/Veterinarian Information: Proof of Vaccination or current Titer testing
as well as current Veterinarian information must be provided before grooming will occur.
Special circumstances will be taken into consideration.
Aggressive or Dangerous Pets: Owners MUST inform Puppy’s Paradise if your pet bites,
has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may
be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer.
Puppy’s Paradise reserves the right to refuse/stop services for such pet(s) at any time before
or during the grooming process and charge a Handling Fee in addition to the regular grooming
Health or Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful,
especially for a senior pet or pet with health problems, and can expose hidden medical problems
or aggravate a current one during or after the groom. Because senior pets and pets with health
problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort,
in styles that will not add to their stress. In the best interest of your pet, this Agreement gives
Puppy’s Paradise permission to obtain immediate Veterinary treatment for your pet should it
be deemed necessary by staff. We will do our best to contact you first, then take your pet to your
authorized Veterinarian or to our Emergency Veterinarian. All expenses for Veterinary care are
the responsibility of the pet’s owner.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats
left in a pets coat only grow tighter, and can strangle the pet's skin, or eventually tear it open.
Puppy’s Paradise does not wish to cause serious or undue stress to your pet, and will not
continually de-mat your pet for you. Mats can be very difficult to remove, and may require the
pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or
abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap
moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin
irritations that existed prior to the grooming process. After effects of mat removal procedures can
include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or
should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases
pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by
scheduling regular grooming and bath appointments. There is an extra charge for De-matting.
**We will attempt to call you in the event that your pet must be shaved down due to matting if
not otherwise agreed upon or if De-matting Charges will be greater than $10. If we are unable to
reach you, we will do what we deem safest for your pet’s health and well-being.**
Accidents: There is always the possibility an accident could occur. Grooming equipment is
sharp. Even though we use extreme caution and care in all situations, possible problems could
occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when
a pet is wiggling or moving around. If you arrive to pick up your pet and it is still being
groomed, please do NOT talk to it or allow it to see you. Sit quietly, or step outside for a few
moments. Every effort will be made to ensure your pet is groomed as safely as possible; however,
some pets may have reactions to grooming products or procedures such as shaving, ear plucking,
Parasites: If fleas or ticks are found on your pet during the grooming process, your pet will be
treated with a Flea and Tick shampoo to kill the parasites and you will be charged an additional
fee. Ticks found will be removed for an additional charge. If ticks are found, we strongly suggest
you have your pet tested for Lyme disease. Please note that parasites are a health hazard to your
pet as well as to humans.
No-Shows & Cancellations: No Shows and last minute cancellations are subject to a $20.00
FEE PER PET which will be added to your next ticket. Pre-Payment for same will be required
before another appointment is booked. We understand there may be emergency situations and
will work with you, but not on a continued basis. Please be respectful of our time as we are a
byappointment business, and another client could have taken your appointment if we had known.
Note: Clients 15 minutes late risk losing their appointment without notice.
Hold Harmless Agreement: By signing this contract you (or your Agent) agree to hold Puppy’s Paradise
its owners, operators, employees, officers and directors harmless from any
damage, loss, or claim arising from any condition of the undersigned pet, either known or
unknown to Puppy’s Paradise. It is also further understood and agreed the terms of this
agreement can change at any time, without notice, and will overwrite any and all prior signed
contracts or releases. It is further understood this clause applies to any and all pets groomed.
I have read and agree to the policies of Puppy’s Paradise.
Please arrive at your scheduled time. We have a specific amount of time and space in our salons, so we schedule accordingly. It is an essential part of how our business operates because timing is very important. We need to be able to plan our day and ensure that everyone gets finished in a timely manner.
We always call or text every appointment the day before with an appointment reminder (please confirm that we have the correct number on file). If you are going to miss your appointment for any reason, please contact us ASAP. We request at least a 24-hour notice for all cancellations or reschedules to allow us time to fill the space with a customer from our waiting list.
We will hold grooming appointments for 15 minutes past the scheduled drop off time. Appointments later than 15 minutes may be released without further notice on demand. If we have to release your appointment, if there is availability, we will be happy to groom your pet.
If you have a very “high energy” pup, a long walk before you come in makes the process better for everyone, but most importantly your dog.
If your dog has had ANY medical issues in the past, please let us know. Knowledge of things like arthritis, ACL repairs, seizures, skin issues, moles, etc., help us take the best care of your pup and keep an eye out for any symptoms. Of course, we will alert you if we find anything you need to keep an eye out for such as ear infections, suspicious bumps/growths, etc. However, we are NOT vets, so we will just let you know that it’s something you need to keep an eye on or talk to your vet about.
If your dog has any behavioral issues, please let us know about these as well (doesn’t like other dogs, doesn’t like their feet touched, etc.) Do NOT be embarrassed. We all have our “issues”! We do not let the dogs interact with each other, again for safety reasons.
All dogs must be current on Rabies, Distemper/Parvo, Bordetella and the H3N2 (or bivalent) influenza vaccines. All dogs must be current on flea, tick and heartworm treatment. We HAVE to have your current vaccination records on file. Unfortunately, we can't take just a rabies tag - we need the actual expiration date. We are happy to call & verify the expiration date with your vet, or you can bring in your paperwork. We need it for the safety of our groomers, our shop people, & the other dogs.
Please make sure that we have at least TWO phone numbers on file for you. A direct number for you and a backup number in case of emergency. This number can be anyone that knows you and your dog and knows how to reach you.